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FA Cup Round 3 - Buying tickets online and sitting together. Featured

stokeawaystandThis is a further update to our briefing on ticket arrangements yesterday. It sets out how to buy tickets online, and ensure groups can sit together in the allocated seating at the Britannia Stadium.
 
Please buy tickets/membership/coach travel online
 
Wherever possible, we urge you to buy your tickets or Club memberships online and select “Special Delivery” or “Signed For” delivery – as this helps to reduce the burden on Club staff and volunteers at this very busy time of the year. It is simple and quick.
 
We hope these notes are helpful. Further details about the ticketing arrangements and the two phases of ticket sales can be found online here
 
Please check the websites or follow us on twitter @Wrexham_AFC and @WSTtweets for the latest updates.
 
Club Memberships can be bought online too at www.bit.do/JoinTheWST
 
Please note that no phone sales will be taken during either phase, shop sales are not available from Eagles Meadow, and payment must be by cash/card (card only for online sales).
 
Fans with wheelchairs or ambulant fans requiring a carer are asked to contact Diann Mitchell in the Club Shop, or the DSA (This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.) to ensure we can arrange enough seating and/or transport for fans.
 
If having read these notes, you are having problems (for example have two accounts on the same email address), please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to help.
 
 
1.   How to buy Wrexham AFC tickets, Club memberships and coach travel online.
 
The ticketing website can be found HERE or by clicking on the Tickets/Book Online link at www.WrexhamAFC.co.uk To buy tickets, you will need to have an account on the system, and be logged into your account.
 
Non-members
 
Non-members/non-ST holders can just register for a new account, by clicking "Sign in" and then filling out the Create New Account details, or you can do this at the checkout when you buy your first tickets. You will not be able to see/purchase tickets that are restricted to Club Members/Season Ticket holders until they are on general sale in Phase 2.
 
Existing Club Members
 
For existing members/ST holders you will need to login using your registered email address or membership number. For first time users, you have to click on the “Returning customer, but no password yet?” link. The system will then send you a validation e-mail to setup your online account – you can then log in and buy tickets.
 
If you have forgotten your password, click on the “Forgotten Password” link and follow the process – then login with the new details.
 
New members
 
If you purchase a Club membership online, your account details will be emailed to you when you complete the checkout. You can then login with these and proceed as above for existing members, to purchase tickets in a second transaction.
 
To help avoid problems logging in to purchase tickets, we recommend you purchase only one membership in one transaction - eg if a parent and a child are joining together, make two transactions. Doing this separately (and also using different email addresses) will ensure you have separate confirmation emails and separate accounts. If you haven't done this, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will sort out your accounts.

We apologise that this is a bit inconvenient - but it is necessary to ensure that we can restrict ticket sales in Phase 1 to one per person. As we have just over 4,300 tickets to sell, we felt it was fairer to all fans to restrict sales to one per person initially, rather than risk some season ticket holders and members not being able to buy a ticket or not having any for general sale.
 
 
2.   How to ensure fans can be seated together
 
Because fans will be required to sit in allocated seats, and because Club Members/Season Ticket Holders are restricted to one ticket per person in Phase 1, we have had to develop a system to enable groups/families of fans to sit together, but purchase tickets individually.
 
This may seem a little cumbersome, but if we had unreserved seating, we would have to reduce our seat allocation by around 10% for safety reasons – therefore for a little extra effort, we can ensure that more Wrexham fans can enjoy this game.
 
We will group together tickets purchased on the same day (whether online or in the shop) – therefore you should buy them on the same day if you wish to sit together. 
 
For online sales: 
  1. A group needs to nominate a lead member who buys their own ticket first as normal, and selects a delivery/collection option.
  2. Subsequent members of the group purchase their tickets the same day and select “Group Mailing” as the delivery option. You must then change the delivery address to that of the lead member.
  3. The ticket office will then group together all tickets purchased on the same day to the same address. Only one payment for postage will be taken (for the lead member).
 
Please note that if you select “ticket collection” your tickets will not be available on the day of ordering to allow the Ticket Office staff sufficient time to process the order and group tickets together.
 
For shop sales, the lead member can bring membership cards/details for the group, or individual purchasers can nominate the lead member when they purchase tickets to ensure tickets are grouped together.
 
We thank you for your patience and support. 
 
#Up4Stoke  #WXM150  #COYR!
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